Shipping policy
Please allow 3-7 business days to process your order. Expect an email within 7 days to let you know your order is on the way!
STORE PICKUP - Reach out to (617)-290-6543 for Pick Up
Orders can be picked up daily, from 11:30am-4pm. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 15 miles of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 11am during store hours 11:30am-4pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING:
We offer international shipping to most countries.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Other Side Of The Pen is not responsible for these charges if they are applied and are your responsibility as the customer.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@theothersideofthepen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@theothersideofthepen.com.